At Titan Hand Embroidery, customer satisfaction is our priority. We take pride in the quality of our handcrafted liturgical vestments, Masonic regalia, rings, church accessories, and religious items. Please review our return policy before placing your order.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- Returned with all original packaging
- Free from damage, stains, or alterations
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made products
- Personalized or embroidered items
- Special-order products
- Clearance or sale items
- Gift cards (if applicable)
As many of our products are handcrafted and made to order, custom items are considered final sale unless they arrive damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
- A brief description of the issue
After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, repair, or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or if we shipped the wrong product.
If you need an exchange, please contact our customer support team before returning your item.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of:
- Our shipping error
- A damaged item
- A defective product
- An incorrect item received
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellation
Orders may be canceled before production or shipment.
Once production has started—especially for custom or personalized items—orders cannot be canceled.
If your order has already been shipped, it cannot be canceled and must follow our return policy if eligible.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, we’re here to help.
Titan Hand Embroidery
Email: info@titanhandembroidery.com
WhatsApp: +92 325 5636464
We aim to respond to all inquiries within 24 hours and are committed to resolving any concerns as quickly as possible.